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analytics and reporting
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Interval DataI am attempting to build IDP's from my MVP data. The "Trend" graph shows me that the data is there, I jus...
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Jul 13, 2022 at 6:55am
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asked in Users
Analytics for ContactCenter Agents and Phone NumbersWhat options are there for capturing call performance and quality statistics for ContactCenter agents and phone numbers?...
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Jul 12, 2022 at 7:03am
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asked in Users
Sharing Performance Reports with Other Super AdminHow do you share performance reports with other super admins so they can also pull a report using the same parameters?...
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Jun 21, 2022 at 9:04am
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asked in Users
Display agents in "wrap up" status on live reportsIs it possible to show when an agent is in the call wrap up period on the live reports in addition to available, on call...
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Jun 10, 2022 at 12:48pm
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asked in Users
Report by Rep by Scheduled ActivityHow can I find out how much time a rep has spent on each Scheduled Activity for a given period of time?...
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Jun 1, 2022 at 2:28pm
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asked in Users
Call Queue reporting on "Accept Queue Calls"Hi Ring Central,We are looking for a way if we can report on how long in a day our call representatives have "Accep...
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May 27, 2022 at 11:56am
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asked in Users
Tracking user calls in HubspotWe're using the Hubspot integration and haven't found a way to add our call log to our user reports dashboard to...
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May 13, 2022 at 6:21am
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asked in Users
Is there away to create a Non Licensed user access for report and analytics onlyI have a senior manager, who does not currently use Ring Central, that asked to access to run reports and view analytics...
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Apr 22, 2022 at 5:29am
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asked in Users
Calls the user did not makeA user mentioned that she'd received several calls from another user, and when she reached out to him, he said he ha...
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Apr 25, 2022 at 7:21am
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asked in Users
IVR Path ReportHi All -Is there a report that will show me the option the caller selected within our IVR menu?Thank YouAnthony...
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Apr 21, 2022 at 11:18am
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1
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